Privacy Policy

Information we collect

• Contact details you provide: name, business email, company name, topic, and message via our contact form.
• Usage data: basic device and usage information generated when you browse our site (e.g., pages viewed, referrers). We may use cookies and similar technologies for standard analytics and performance purposes.
• Client project data: information you choose to share with us during an engagement (for example, architecture docs, test data, or configuration details) to deliver the Services.

Sources

We collect information directly from you (e.g., via our contact form or email), automatically from your device when you use our site, and from service providers acting on our behalf (e.g., hosting, email delivery, analytics, or error logging).

How we use information

• Respond to inquiries and provide proposals for our Services.
• Deliver, maintain, and improve the Services and our website.
• Operate security and compliance processes (e.g., PCI assessments).
• Perform standard analytics and measure site performance.
• Comply with legal obligations and enforce our agreements.

Legal bases (EEA/UK)

Where GDPR/UK GDPR applies, we rely on the following legal bases: (a) performance of a contract or steps prior to entering into a contract (e.g., responding to your request); (b) legitimate interests (e.g., improving our Services and communicating with business contacts); and (c) compliance with legal obligations. Where required, we will seek your consent (e.g., for certain cookies/analytics in the EEA/UK).

Sharing

We share information with service providers who assist us in operating the site and delivering the Services (for example, hosting, email delivery, analytics, or error logging). These providers process information on our behalf under appropriate contracts. We do not sell personal information.

We may also disclose information if required by law or to protect our rights, safety, or the rights of others.

International transfers

We are based in North Macedonia and may process information in other countries, including the United States. Where required, we take appropriate measures for cross-border transfers, such as relying on adequacy decisions or standard contractual clauses.

Retention

We retain personal information only as long as necessary for the purposes set out in this policy or as required by law. Project materials are retained per engagement terms and then archived or deleted as appropriate.

Cookies and analytics

We may use cookies and similar technologies to operate our site, understand how it is used, and improve performance. You can adjust cookie settings in your browser or device. In some regions, you may have additional controls for analytics/cookies; we will honor those settings where required.

Our Services are business-to-business. We do not knowingly collect personal information from children.

Your rights

Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, portability, restriction, or objection.

• EEA/UK: You may have rights under GDPR/UK GDPR. You can contact us to exercise these rights and lodge a complaint with your local supervisory authority.
• California: You may have rights under the CCPA/CPRA, including to know, delete, and correct certain information, and to opt out of certain sharing. We do not sell personal information. Submit requests to hello@labsski.com.

Security

We use reasonable technical and organizational measures appropriate to the nature of our business and Services. No method of transmission or storage is 100% secure.

Changes

We may update this policy from time to time. When we make material changes, we will update the effective date above.

Contact

Labsski dooel (Лабсски дооел), Skopje, North Macedonia — hello@labsski.com